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بررسی درک و انتظار کاربران از خدمات کتابخانههای عمومی شهر کرمانشاه در عصر فناوری | ||
پژوهش های کتابخانه های دیجیتالی و هوشمند | ||
دوره 9، شماره 2 (پیاپی 34)، تیر 1401، صفحه 55-68 اصل مقاله (999.29 K) | ||
نوع مقاله: مقاله پژوهشی | ||
شناسه دیجیتال (DOI): 10.30473/mrs.2023.66348.1547 | ||
نویسندگان | ||
صالح رحیمی* 1؛ سیروس اکبری2؛ محمود مرادی3 | ||
1دانشیار، گروه علم اطلاعات و دانششناسی دانشگاه رازی، کرمانشاه، ایران | ||
2کارشناس ارشد، گروه علم اطلاعات و دانششناسی، دانشگاه رازی، کرمانشاه، ایران. | ||
3استادیار، گروه علم اطلاعات و دانششناسی، دانشگاه رازی، کرمانشاه، ایران. | ||
چکیده | ||
هدف پژوهش:پژوهش حاضر با هدف تعیین میزان درک و انتظارات کاربران از خدمات کتابخانههای عمومی شهر کرمانشاه در عصر فناوری صورت گرفته است. روش کار پژوهش: این پژوهش کاربردی بوده و به روش پیمایشی و با استفاده از پرسشنامه محقق ساخته انجام گرفته است. جامعۀ آماری کلیۀ اعضای کتابخانههای عمومی شهر کرمانشاه بود که با روش نمونهگیری تصادفی ساده و بر مبنای فرمول کوکران تعداد 377 نفر بهعنوان حجم نمونه انتخاب شدند. یافتهها: در عصر فناوری انتظار کاربران از ابعاد کارکنان و کتابداران و فناوری در سطح مطلوبی (بیشتر از متوسط) برآورده شده است. انتظارات کاربران در ابعاد منابع، نوآوری و کارآفرینی و خدمات مرجع در حد نامطلوب (کمتر از حد متوسط) و انتظارات از خدمات جانبی در حد متوسطی بوده است. مقایسۀ میانگین رتبهها نشان داد از نظر کاربران به ترتیب در ابعاد کتابداران و کارکنان و خدمات فناوری، بیشترین میزان انتظارات برآورده شده است. نتایج آزمون فریدمن نشان داد که انتظارات کاربران از خدمات کتابخانههای عمومی از نظر اهمیت و اولویت با یکدیگر متفاوت بودند. بحث و نتیجهگیری: کتابخانهها در جذب اقشار مختلف عملکرد ضعیفی داشتهاند و نتوانستهاند انتظارات آنان را در عصر فناوری در حد مطلوبی برآورده نمایند. | ||
کلیدواژهها | ||
کتابخانههای عمومی کرمانشاه؛ عصر فناوری؛ خدمات کتابخانهای؛ درک و انتظار کاربران | ||
عنوان مقاله [English] | ||
A Survey of Users' Understanding and Expectations from Public Library Services of Kermanshah City in the Age of Technology | ||
نویسندگان [English] | ||
saleh rahimi1؛ Siroos Akbari2؛ Mahmood Moradi3 | ||
1Associate Professor, Department of Knowledge and Information Science, Razi University, Kermanshah, Iran. | ||
2MSc. Department of Knowledge and Information Science, Razi University, Kermanshah, Iran. | ||
3Assistant Professor, Department of Knowledge and Information Science, Razi University, Kermanshah, Iran. | ||
چکیده [English] | ||
Purpose: The purpose of this study was to determine the users expectations of the public libraries of Kermanshah in the technology age. Methedology: The present study is a descriptive-analytical study using a researcher-made questionnaire. The statistical population included all the members of public libraries in Kermanshah. A simple random sampling method was used and 377 subjects were selected as the sample size based on the Cochran formula. Findings: In the technology age, users expect the dimensions of staff and librarians and technology to be at a desirable (above average) level. The expectations of users in the dimensions of resources, innovation, entrepreneurship and reference services are at an unsatisfactory (less than average) level and the expectations of outsourcing are modest. Comparison of the average rankings showed that the highest expectations were obtained from the viewpoint of users in the dimensions of librarians and staff and technology services, respectively. Friedman test results showed that users' expectations of public library services differed in importance and priority. Conclusion: Libraries have poor performance in attracting different classes and have not been able to meet their expectations in the technology age. | ||
کلیدواژهها [English] | ||
Public Libraries of Kermanshah, Technology Age, Library Services, Users' Perceptions and Expectations | ||
مراجع | ||
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