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تبیین ابقاء دانشجو بر اساس کیفیت خدمات آموزشی (طراحی دوره، حمایت سازمانی، تعامل) در محیط یادگیری الکترونیکی | ||
| فناوری و دانش پژوهی در تعلیم و تربیت | ||
| دوره 2، شماره 2 - شماره پیاپی 4، شهریور 1401، صفحه 59-67 اصل مقاله (455.1 K) | ||
| نوع مقاله: مقاله پژوهشی | ||
| شناسه دیجیتال (DOI): 10.30473/t-edu.2022.9123 | ||
| نویسندگان | ||
| ناهید اوجاقی* 1؛ محبوبه اسلمی2؛ علی شجاعی فرد3 | ||
| 1گروه علوم تربیتی و روان شناسی ، دانشگاه پیام نور، صندوق پستی 19395-4697، تهران، ایران | ||
| 2گروه علوم تربیتی و روان شناسی ، دانشگاه پیام نور، صندوق پستی 19395-4697، تهران، ایران | ||
| 3دانشیار گروه مدیریت کارآفرینی، دانشگاه پیام نور، صندوق پستی 19395-4697، تهران، ایران | ||
| چکیده | ||
| هدف این پژوهش تبیین ابقاء دانشجو بر اساس کیفیت خدمات آموزشی(طراحی دوره، حمایت سازمانی، تعامل) در محیط یادگیری الکترونیکی است. روش این پژوهش، توصیفی- همبستگی و جامعه آماری آن، کلیه دانشجویان الکترونیکی فعال دانشگاه پیام نور استان آدربایجان شرقی است که تعدادشان 6000 نفر بود و نمونه آماری به صورت تصادفی361 نفر برآورد شده است. برای جمع‌آوری داده‌ها، از پرسشنامه محقق ساخته استفاده شد. اعتبار محتوایی ابزار پژوهش توسط5 نفر از متخصصین رشته علوم تربیتی مورد تایید قرار گرفت. به منظور تعیین روایی سازه ابزار اندازه گیری، از روش تحلیل عاملی تأییدی استفاده شد. پایایی ابزار پژوهش نیز با استفاده از روش آلفای کرونباخ 0.79 برآورد شد. داده های جمع آوری شده در قالب تحلیل های آمار توصیفی و استنباطی تجزیه و تحلیل شد. نتایج آزمون همبستگی پیرسون رابطه معناداری بین مؤلفه طراحی دوره ، حمایت سازمانی و تعامل با ابقاء دانشجو را نشان داد. نتایج ضریب رگرسیون نیز نشان داد کیفیت خدمات قادر به پیش بینی ماندگاری دانشجویان در محیط یادگیری الکترونیک دانشگاه پیام نور است. بر اساس نتایج این پژوهش می توان گفت، اهمیت دادن به کیفیت خدمات آموزشی(طراحی دوره، تعامل، حمایت سازمانی) می تواند منجر به افزایش ماندگاری دانشجویان دانشگاه پیام نور گردد. | ||
| کلیدواژه‌ها | ||
| ابقاء دانشجو؛ طراحی دوره؛ حمایت سازمانی؛ تعامل؛ محیط یادگیری الکترونیکی | ||
| عنوان مقاله [English] | ||
| Explaining Student Retention Based on Quality of Educational Services (Course Design, Organizational Support, Interaction) in the E-Learning Environment | ||
| نویسندگان [English] | ||
| Nahid Ojaghi1؛ Mahbobeh Aslami2؛ Ali Shojaee Fard3 | ||
| 1Department of Educational Sciences, Payame Noor University, P.O. Box 4697-19395, Tehran, Iran | ||
| 2Department of Educational Sciences, Payame Noor University, P.O. Box 4697-19395, Tehran, Iran | ||
| 3Associate Professor, Department of Entrepreneurship Management, Payame Noor University, P.O. Box 4697-19395, Tehran, Iran | ||
| چکیده [English] | ||
| the aim of the present study is Explaining student retention based on , quality of educational services (course design, organizational support, interaction) in the e-learning environment. The Method of this research paper was descriptive- correlation, The total number of population was 6000 active electronic students of Payamnoor University and out of which, 361 students were selected randomly as the sample population. A researcher-made questionnaire was used to collect data. The content validity of the research instrument was approved by five experts in the field of educational sciences. And also a confirmatory factor analysis was used to determine the validity of the measurement instrument's structure. The reliability of the tool was confirmed by the Cronbach's alpha coefficient which was equal to 0.79. The collected data were analyzed in the form of descriptive and inferential statistics. The results indicate that there are relationship between quality of educational services (course design, interaction, organizational support and student retention in e-learning environment. Also Regression coefficient indicates that quality of educational services can predict the retention of students in the electronic learning environment of Payam Noor University. Based on findings, to emphasize on quality of educational services (course design, interaction, organizational support) will lead to an increase the retention of Payame Noor University students. | ||
| کلیدواژه‌ها [English] | ||
| Student Retention, Course Design, Organizational Support, Interaction, E-Learning Environment | ||
| مراجع | ||
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