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بررسی نقش کیفیت خدمات پشتیبانی فراگیران آموزش الکترونیکی در پیشبینی مؤلفهی راهبردهای مدیریت منابع یادگیری آنان | ||
پژوهش های کتابخانه های دیجیتالی و هوشمند | ||
مقاله 3، دوره 4، شماره 2 - شماره پیاپی 14، شهریور 1396، صفحه 27-38 اصل مقاله (804 K) | ||
نوع مقاله: مقاله پژوهشی | ||
نویسندگان | ||
مهدی معینی کیا1؛ ابراهیم آریانی* 2 | ||
1دانشیار گروه علوم تربیتی، دانشگاه محقق اردبیلی، اردبیل، ایران. | ||
2دانشجوی دکتری مدیریت آموزشی، دانشگاه محقق اردبیلی، اردبیل، ایران | ||
چکیده | ||
هدف: این تحقیق با هدف بررسی نقش کیفیت خدمات پشتیبانی فراگیران آموزش الکترونیکی در پیشبینی مؤلفة راهبردهای مدیریت منابع یادگیری آنان انجام گرفت. روش شناسی: روش پژوهش از نوع توصیفی- همبستگی است. جامعة آماری این پژوهش را دانشجویان دانشگاه پیام نور استان تهران، تشکیل میدهد. روش نمونهگیری خوشهای چندمرحلهای بود و حجم نمونه براساس جدول گرجسی _ مورگان 495 نفر در نظر گرفته شد. جهت جمعآوری دادهها بخشی از پرسشنامة راهبردهای انگیزش برای یادگیری دانکن و مککیچی (2005) حاوی مولفة راهبردهای مدیریت منابع یادگیری و پرسشنامههای کیفیت خدمات اداری-آموزشی، کیفیت خدمات کتابخانهای، کیفیت خدمات آموزشی اساتید، کیفیت خدمات مشاورهای و کیفیت خدمات الکترونیکی از طریق سایت به کار گرفته شد. در نهایت دادهها با استفاده از نرم افزار spss.21 و روش رگرسیون تجزیه و تحلیل شد. یافتهها: متغیرهای کیفیت خدمات ارائه شده به گونة معنیداری توان تبیین 13/0 = 2R از واریانس مولفة راهبردهای مدیریت منابع یادگیری را دارا هستند (38/0 = R، 7/13 = (470 و 5)F و 001/0 > P) و سهم کیفیت خدمات آموزشی (169/0 - = β) و خدمات مشاورهای (140/0- = β) در سطح اطمینان 99 درصد معنیدار است و سهم کیفیت بقیه خدمات ارائه شده معنیدار نیست. بحث و نتیجهگیری: با افزایش شکاف یا کاهش کیفیت دو نوع خدمات آموزشی و خدمات مشاورهای اساتید، مولفة راهبردهای مدیریت منابع یادگیری از جانب فراگیران به گونة معنیداری کاهش مییابد. بنابراین مسئولان دانشگاه باید در خصوص ارتقای کیفیت خدمات پشتیبانی و جلب رضایت فراگیران، اقدامات اساسی و بهموقع انجام دهند. | ||
کلیدواژهها | ||
آموزش الکترونیکی؛ خدمات پشتیبانی؛ دانشجویان؛ راهبردهای مدیریت منابع. کیفیت خدمات | ||
عنوان مقاله [English] | ||
Investigate the role of service support qualities of e-learning learners' in forecast of their learning Resource management strategies | ||
نویسندگان [English] | ||
Mehdi Moeinikia1؛ Ebrahim Aryani2 | ||
1Associate Professor of Educational Sciences, University of Mohaghegh Ardabili,Ardabil, Iran. | ||
2Ph.D candidate of Educational Administration, University of Mohaghegh Ardabili, Ardabil, Iran | ||
چکیده [English] | ||
Purpose: This study aimed to investigate the role of service support qualities of e-learning learners' in predict of their learning resource management strategies. Methodology: Methodology of this research is descriptive – correlational. The population of research was Tehran Payam Noor University students. This study was a combination of multi-stage cluster sampling and Number of samples based Krejci-Morgan table, approximately 500 people were considered. Tools for Data collected included partial of questionnaire of motivational strategies for learning by Duncan and Mckeachi (2005) contain the components of Management Strategies Learning resources and quality of Administrative-Education Services questionnaire, the quality of library services questionnaire, the quality of professors' education questionnaire, quality consulting services questionnaire and quality of electronic services via the Web questionnaire was used. Finally for data analyzing used spss.21 software and regression testing. Findings: Quality of services variables provided a significant explaining 13% of variance components of learning resource management strategies (pand Quality of training services (β= -0/169)and consulting services (β= - 0/140) quota is significant and quality of other services not significant. Conclusion: By increasing gap or reducing the quality of the two types of training and consulting services, learning resources management strategies of the learners are significantly reduced. so the university authorities about improve the services support quality and atone the learners should do basic and timely actions | ||
کلیدواژهها [English] | ||
E-Learning, services support, students, management strategies resources, Service Quality | ||
مراجع | ||
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