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تدوین چارچوبی برای پاسخگویی اجتماعی سازمانهای دولتی ایران | ||
| مدیریت سازمانهای دولتی | ||
| مقاله 7، دوره 7، شماره 2 (پیاپی 26)، فروردین 1398، صفحه 115-134 اصل مقاله (953.88 K) | ||
| نوع مقاله: اکتشافی | ||
| شناسه دیجیتال (DOI): 10.30473/ipom.2019.36912.2905 | ||
| نویسندگان | ||
| فرج اله رهنورد* 1؛ علی جوکار2؛ حبیب طاهرپور3؛ مهدی رسولی3 | ||
| 1دانشیار گروه مدیریت دولتی، موسسة عالی آموزش و پژوهش مدیریت و برنامهریزی، تهران، ایران. | ||
| 2دانشجوی دکتری مدیریت دولتی، موسسه عالی آموزش و پزوهش مدیریت و برنامهریزی، تهران، ایران | ||
| 3استادیار گروه مدیریت دولتی، موسسه عالی آموزش و پژوهش مدیریت و برنامهریزی، تهران، ایران | ||
| چکیده | ||
| پاسخگویی اجتماعی سازمانهای دولتی یکی از الزامات حاکمیت عمومی در کشور است. این نوع پاسخگویی برای واکنش به گروههای اجتماعی صورت میگیرد. هدف این پژوهش تدوین چارچوبی برای استقرار پاسخگویی اجتماعی در سازمانهای بخش دولتی ایران مبتنیبر روش کیفی دادهبنیاد است. جامعة آماری این پژوهش شامل خبرگانی است که در حوزة پاسخگویی اجتماعی دارای دانش کافی و تجربه عملی هستند. با توجه به چارچوب پژوهش، برای گردآوری دادههای موردنیاز پژوهش از روش نیمه ساختیافته مبتنیبر نرمافزار Atlas ta استفاده شده است. پس از تحلیل متن مصاحبهها، ابعاد سنجش پاسخگویی اجتماعی (شفافسازی، مشارکتجویی، ارزشیابی عملکرد، رسیدگی به شکایات، خدمات پایدار و برآوردهسازی) بهعنوان مقوله محوری و متغیرهای علّی، میانجی و تعدیلکننده شناسایی شده و چارچوب نهایی تدوین شد. یافتههای پژوهش نشان میدهد که الزامات بینالمللی، نوع مأموریت سازمان، فرهنگسازمانی، الزامات قانونی، وجهه سازمانی و بلوغ فکری جامعه از عوامل مؤثر بر استقرار پاسخگویی اجتماعی در سازمانهای دولتی است. در ضمن، استقرار پاسخگویی اجتماعی در سازمانهای دولتی موجب پیامدهایی مانند افزایش اعتماد عمومی، رضایت عمومی و رشد و تعالی جامعه است. | ||
| کلیدواژهها | ||
| پاسخگویی اجتماعی؛ قرارداد اجتماعی؛ واکنش؛ شفافیت؛ و مشارکت | ||
| عنوان مقاله [English] | ||
| Developing a Social Accountability Framework for Public Organizations in Iran | ||
| نویسندگان [English] | ||
| Farajollah Rahnavard1؛ Ali Jokar2؛ Habibollah Taherpour3؛ Mahdi rasouli3 | ||
| 11. Associate Professor of Department Management, Institute for Management and Planning Studies (IMPS), Tehran, Iran. | ||
| 22. Ph.D Candidate of Department of Management, Institute for Management and Planning Studies (IMPS), Tehran, Iran. | ||
| 33. Assistant Professor of Department Management, Institute for Management and Planning Studies (IMPS), Tehran, Iran. | ||
| چکیده [English] | ||
| Social accountability of public agencies is one of the requirements of public governance in the country. This kind of accountability is responding to social groups. The purpose of this study is to develop a framework for establishing social accountability in Iranian public sector organizations based on grounded theory. The statistical population of this research includes experts who have sufficient knowledge and practical experience in the field of social accountability. According to the research framework, a semi-structured method based on Atlas ta software has been used to collect the required data. After analyzing the text of the interviews, the dimensions of social accountability and causal, mediator and moderator variables were identified to develop a final framework. Research findings show that international requirements, the type of organizational mission, organizational culture, legal requirements, organizational reputation, and public maturity of society are key factors influencing the establishment of social accoعntability in public agencies. Meanwhile, the outcomes of establishing social accountability in public agencies are an increase in public trust, public satisfaction, and community growth and excellence. | ||
| کلیدواژهها [English] | ||
| social accountability, social contract, Responsiveness, Transparency, and participation | ||
| مراجع | ||
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