تعداد نشریات | 41 |
تعداد شمارهها | 1,114 |
تعداد مقالات | 9,533 |
تعداد مشاهده مقاله | 17,209,120 |
تعداد دریافت فایل اصل مقاله | 12,041,934 |
شناسایی عوامل مؤثر بر تمایل کارکنان به بیان مخالفت سازمانی | ||
مدیریت سازمانهای دولتی | ||
مقاله 5، دوره 10، شماره 2 (پیاپی 38)، فروردین 1401، صفحه 75-92 اصل مقاله (1.48 M) | ||
نوع مقاله: اکتشافی | ||
شناسه دیجیتال (DOI): 10.30473/ipom.2022.60449.4436 | ||
نویسندگان | ||
لیلا قاسمی اسفهلان1؛ اکبر حسنپور* 2؛ سعید جعفرینیا3؛ بیژن عبدالهی4 | ||
1داﻧﺸﺠﻮی دﮐﺘﺮی، ﮔﺮوه ﻣﺪﯾﺮﯾﺖ رﻓﺘﺎرﺳﺎزﻣﺎﻧﯽ، داﻧﺸﮕﺎه ﺧﻮارزﻣﯽ؛ ﻣﺮﺑﻰ، ﮔﺮوه ﻣﺪﯾﺮﯾﺖ، داﻧﺸﮕﺎه ﭘﯿﺎم ﻧﻮر، ﺗﻬﺮان، اﯾﺮان. | ||
2دانشیار، گروه آموزشی مدیریت منابع انسانی و کسب و کار، دانشگاه خوارزمی، تهران، ایران. | ||
3استادیار، گروه آموزشی مدیریت منابع انسانی و کسب و کار، دانشگاه خوارزمی، تهران، ایران. | ||
4دانشیار، گروه آموزشی مدیریت آموزشی، دانشگاه خوارزمی، تهران، ایران. | ||
چکیده | ||
یکی از شاخصههایی که نشاندهنده پویایی سازمانهای امروزی است، بهرهمندی سازمانها از نقطهنظرات سازنده و مفید کارکنان در راستای افزایش کیفیت تصمیمات گرفته شده در سازمانها است. ازاینرو، هدف پژوهش حاضر شناسایی عوامل مؤثر بر تمایل کارکنان به بیان مخالفت سازمانی در دانشگاه است. روش پژوهش حاضر از نوع کیفی و اکتشافی است که با استفاده از تحلیل مضمون و مطالعۀ آرشیوی صورت گرفته است. نمونۀ آماری این پژوهش شامل 120 مقالۀ چاپ شده در پایگاه اطلاعات علمی معتبر داخلی و خارجی از طریق جستجوی کلمات کلیدی و انجام فرآیند غربالگری بود که در نهایت 30 اثر بهمنظور بررسی و تحلیل بیشتر انتخاب شد، نتیجه بررسی و تحلیل ادبیات استخراج 31 مضمون پایه، 13 مضمون سازماندهنده و 4 مضمون فراگیر بود. یافتهها نشان داد که عوامل مؤثر بر تمایل کارکنان به بیان مخالفت سازمانی در 4 بُعد اصلی: فردی، ارتباطی، سازمانی و محیطی است که هریک از این عوامل میتوانند در تمایل کارکنان به بیان مخالفت سازمانی تأثیرگذار باشند ولی تصمیمگیری برای انتخاب رویکرد بیان مخالفت بستگی دارد که در لحظۀ انتخاب، کدام مسئله و عامل خاص در آن موقعیت خاص تأثیرگذار خواهد شد، درنتیجه بسته به شرایط اقتضایی ضروری است، ملاحظات مربوط به هرکدام از عوامل شناسایی شده و در انتخاب رویکرد صحیح بیان مخالفت سازمانی کارکنان مدنظر قرار گیرد. | ||
کلیدواژهها | ||
مخالفت سازمانی؛ آوای سازمانی؛ سوتزنی؛ سکوت سازمانی | ||
عنوان مقاله [English] | ||
Identify the Factors Affecting the Willingness of Employees to Express Organizational Dissent | ||
نویسندگان [English] | ||
Leila Ghasemi esfahlan1؛ Akbar Hassanpoor2؛ Saeed Jafarinia3؛ Bijan Abdollahi4 | ||
1Ph.D Candidate, Department of Organizational Behavior Management, Kharazmi University, Instructor, Department of public Management, payame Noor University, Tehran, Iran | ||
2Associate Professor, Department of HRM, Kharazmi University, Tehran, Iran. | ||
3Assistant, Professor, Department of HRM, Kharazmi University, Tehran, Iran. | ||
4Associate, Professor, Department of Education Management, Kharazmi University, Tehran, Iran. | ||
چکیده [English] | ||
One of the characteristics that show the dynamism of today's organizations is the benefit of organizations from the constructive and useful point of view of employees in increasing the quality of decisions making in organizations. Therefore, the purpose of this study is to identify the factors affecting the expression of organizational dissent of employees in the university. The method of this research is qualitative and exploratory which has been done using content analysis and documental study. The statistical sample of this research included 120 articles published in the valid journals searched in domestic and foreign scientific databases by searching for keywords and performing the screening process. Finally, 30 works were selected for further review and analysis. The result of the literature review and analysis was the extraction of 31 basic themes, 13 constructive themes, and 4 comprehensive themes. Findings showed that the factors affecting the willingness of employees to express organizational opposition are 4 main dimensions: personal, communicational, organizational, and environmental, each of which can affect the willingness of employees to express organizational dissent, but the decision to choose the approach of expressing depends on which particular issue and factor will be affected in that particular situation at the time of selection; therefore, depending on the circumstances, it is necessary to identify the considerations of each factor and consider the correct approach to express organizational dissent of employees. | ||
کلیدواژهها [English] | ||
Organizational Dissent, Organizational Voice, Whistle-blowing, Organizational Silence | ||
مراجع | ||
Ackroyd, S. (1996). Organization contra organizations: Professions and organizational change in the United Kingdom. Organization Studies, 17, 599-621. Afshani, M., Vahdati, H., Hakak, M., & Moosavi, S. N. (2018). Assessing the Relation between Personality Traits with Intention to Whistleblowing. Jhosp, 17(3), 21-30. (In Persian) Alnıaçık, E. S. R. A., & Erbaş Kelebek, E. Z. G. İ. (2019). Relationship Between Organizational Dissent Ethical Climate: Their Effects On Turnover Intentions. The European Proceedings of Social Behavioural Sciences, 54(37), 443-445. Amrollahi Buiki, N., Sarvari, M., & Taghizadeh, A.R. (2018). Explain the moderating role of freedom of expression in relation between the phenomenon of organizational dissent and organizational identity. Public Organization Management, 6(1), 143-155. (In Persian) Argyres, N., & Mui, V-L. (1999). A political-economy approach to organizational dissent. Strategic Organization, 5, 107-154. Argyres, N., & Vai-Lam, M. (2007). Rules of engagement, credibility and the political economy of organizational dissent. Strategic Organization, 5, 107-154. Avery, D. R., & Quinones, M. A. (2002). Disentangling the effects of voice: The Incremental roles of opportunity, behavior, and instrumentality in predicting procedural fairness. Journal of Applied Psychology, 87, 81-86. Avtgis, T. A., Thomas-Maddox, C., Taylor, E., & Richardson, B. R. (2007). The influence of employee burnout syndrome on the expression of organizational dissent. Communication Research Reports, 24, 97-102. Bispinck, R., Dribbusch, H., & Öz, F. (2010). Impact of the economic crisis on employees: Results of an online-survey by the'LohnSpiegel'project (No. 02e). WSI Report. Bouda, D. (2015). The expression of organizational dissent among Sub-Saharan African student migrants in the United States. Minnesota State University, Mankato. Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative research in psychology, 3(2), 77-101. Cenkci, T., & Ötken, A. B. (2014). Organization-based self-esteem as a moderator of the relationship between employee dissent and turnover intention. Procedia-Social and Behavioral Sciences, 150, 404-412. Christian, M. S.; Garza, A. S.; Slaughter, J. E. (2011). Work Engagement: A Quantitative Review and Test of Its Relation with Task and Contextual Performance. Personnel Psychology, 64(1), 89-136. Croucher, S. M., Parrott, K., Zeng, C., & Gomez, O. (2014). A cross-cultural analysis of organizational dissent and workplace freedom in five European economies. Communication Studies, 65(3), 298-313. Croucher, S. M., Zeng, C., & Kassing, J. (2019). Learning to contradict and standing up for the company: An exploration of the relationship between organizational dissent, organizational assimilation, and organizational reputation. International Journal of Business Communication, 56(3), 349-367. Cruz, Disraelly (2011). Dissent in organizations. Journal of Communication Vol. 61; Iss. 6. Dagli, A. (2017). Investigating the Relationship between Organizational Dissent and Life Satisfaction. Universal Journal of Educational Research, 5(4), 600-607. Danaeifard, H., & Panahi, B. (2010). Analysis of the attitudes and behavior of employees and explain the atmosphere of organizational silence organizational (Case Study: mazandaran wood and paper industry). Transformation Management Journal, 2(3), 1-19. (In Persian) Danaeifard, H., Hasanzadeh, A.R., & Salarieh, N. (2010). Exploring Organizational Indifference: Creating and Validating a Measure. Strategic Management Thought (Strategic Management), 4(2), 79-99. (In Persian) De Dreu, C. K., & West, M. A. (2001). Minority dissent and team innovation: the importance of participation in decision making. Journal of applied Psychology, 86(6), 1191. Erfanian Khanzadeh, H. (2021). Exploring the Conceptual Components of Organizational Silence and their Affecting Factors: a Mixed-methods Study. Transformation Management Journal, 12(2), 229-262. (In Persian) Frese, M., Teng, E., & Wijnen, C. J. (1999). Helping to improve suggestion systems: Predictors of making suggestions in companies. Journal of Organizational Behavior, 20(7), 1139-1155. Garner, J. T. (2007). Give me liberty or give me (occupational) death: Organizational dissent and workplace freedom of speech. In International Communication Association Convention. San Francisco, CA. Garner, J. T. (2013). Dissenters, managers, and coworkers: The process of co-constructing organizational dissent and dissent effectiveness. Management Communication Quarterly, 27(3), 373-395. Garner, J. T. (2015). Different ways to disagree: A study of organizational dissent to explore connections between mixed methods research and engaged scholarship. Journal of Mixed Methods Research, 9(2), 178-195. Garner, J. T. (2017). An examination of organizational dissent events and communication channels: Perspectives of a dissenter, supervisors, and coworkers. Communication Reports, 30(1), 26-38. Goodboy, A. K., Chory, R. M., & Dunleavy, K. N. (2008). Organizational dissent as a function of organizational justice. Communication Research Reports, 25(4), 255-265. Gorden, W. I., & Infante, D. A. (1991). Test of a communication model of organizational commitment. Communication Quarterly, 39(2), 144-155. Graham, J. W. (1986). Principled organizational dissent: A theoretical essay. In Staw, B. M., Cummings, L. L. (Eds.), Research in organizational behavior (Vol. 8, pp. 1-52). Greenwich, CT: JAI Press. Hall, E. T., & Hall, M. R. (1990). Understanding cultural differences, Germans, French, and Americans. Boston, MA: Nicholas Brealey. Hegstrom, T. G. (1990). Mimetic and dissent conditions in organizational rhetoric. Journal of Applied Communication Research, 18(2), 141-152. Hirschman, A. O. (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states (Vol. 25). Harvard university press. Hofstede, G., & McCrae, R. R. (2004). Personality and culture revisited: Linking traits and dimensions of culture. Cross-cultural research, 38(1), 52-88. House, J. (2005). Politeness in Germany: politeness in Germany. Politeness in Europe, 1328. Hubbell, A. P., & Chory‐Assad, R. M. (2005). Motivating factors: Perceptions of justice and their relationship with managerial and organizational trust. Communication studies, 56(1), 47-70. Infante, D. A., Anderson, C. M., Martin, M. M., Herington, A. D., & Kim, J. (1993). Subordinates' satisfaction and perceptions of superiors' compliance-gaining tactics, argumentativeness, verbal aggressiveness, and style. Management Communication Quarterly, 6(3), 307-326. Izguden, D., & Erdem, E. (2017). The relationship between high-low context communications and organizational dissent behaviors, Mehmet Akif Ersoy Üniversitesi Sosyal Bilimler Enstitüsü Dergisi Cilt. 9 Sayı. 22 2017- Aralık (s. 104-129). Jablin, F. M. (2001). Organizational entry, assimilation, and disengagement/exit. The new handbook of organizational communication: Advances in theory, research, and methods, 732-818. Jahanshahi, M. (2010). Organizational Indifference: A Study of Signs, Causes, and Consequences by Grounded Theory. 8th International Management Conference, Tehran. (In Persian) Kafash, L., & Imani, H. (2018). The Effect of Organizational Commitment and Corporate Ethical Values on Whistleblowing Intention of the Public Sector Accountants. Health Accounting, 6(2), 90-109. Kassing, J. W. (1997). Articulating, antagonizing, and displacing: A model of employee dissent. Communication Studies, 48(4), 311-332. Kassing, J. W. (1997). Articulating, antagonizing, and displacing: A model of employee dissent. Communication Studies, 48(4), 311-332. Kassing, J. W. (1998). Development and validation of the organizational dissent scale. Management Communication Quarterly, 12(2), 183-229. Kassing, J. W. (2000). Investigating the relationship between superior‐subordinate relationship quality and employee dissent. Communication Research Reports, 17(1), 58-69. Kassing, J. W. (2000). Investigating the relationship between superior‐subordinate relationship quality and employee dissent. Communication Research Reports, 17(1), 58-69. Kassing, J. W. (2007). Going around the boss: Exploring the consequences of circumvention. Management Communication Quarterly, 21(1), 55-74. Kassing, J. W., & Anderson, R. L. (2014). Contradicting coach or grumbling to teammates: Exploring dissent expression in the coach–athlete relationship. Communication & Sport, 2(2), 172-185. Kassing, J. W., & Armstrong, T. A. (2002). Someone’s going to hear about this: Examining the association between dissent-triggering events and employees’ dissent expression. Management Communication Quarterly, 16(1), 39-65. Kassing, J. W., & Avtgis, T. A. (1999). Examining the relationship between organizational dissent and aggressive communication. Management Communication Quarterly, 13(1), 100-115. Kassing, J. W., & DiCioccio, R. L. (2004). Testing a workplace experience explanation of displaced dissent. Communication Reports, 17(2), 113-120. Kassing, J. W., & MacDowell, Z. J. (2008). Disagreeing about what’s fair: Exploring the relationship between perceptions of justice and employee dissent. Communication Research Reports, 25(1), 34-43. Kassing, J. W., Piemonte, N. M., Goman, C. C., & Mitchell, C. A. (2012). Dissent expression as an indicator of work engagement and intention to leave. The Journal of Business Communication (1973), 49(3), 237-253. Kazemi, Gh. A. (2019). Study of organizational voice of employees from the perspective of Islam. Bi-Quarterly Journal of Islamic Education and Management, 5(10), 59-94. (In Persian) Klaas, B. S., Olson-Buchanan, J. B., & Ward A. K. (2012). The determinants of alternative forms of workplace voice: An integrative perspective. Journal of Management, 38(1), 314-345. LePine, J. A., & Van Dyne, L. (1998). Predicting voice behavior in work groups. Journal of applied psychology, 83(6), 853. Lutgen-Sandvik, P., Riforgiate, S., & Fletcher, C. (2011). Work as a source of positive emotional experiences and the discourses informing positive assessment. Western Journal of Communication, 75(1), 2-27. McCrae, R. R., & Costa, P. T., Jr. (1987). Validation of the five-factor model of personality across instruments and observers. Journal of Personality and Social Psychology, 52(1), 81-90. Mirzaei, Z., Azar, A., Khodadad Hosseini, S.H., & Javaheri, M. M. (2016). Employee voice: time bomb or brand Ambassadors. Business Management Perspective, 16(31), 119-139. (In Persian) Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. The Academy of Management Annals, 5(1), 373-412. Nastizaee, N., & Norouzi kohdasht, R. (2017). The Study of Rrelationship between Employee Voice with Knowledge Sharing. Public Management Researches, 10(35), 85-104. (In Persian) Ng, T. W., & Feldman, D. C. (2012). Employee voice behavior: A meta‐analytic test of the conservation of resources framework. Journal of Organizational Behavior, 33(2), 216-234. Oreizy, H.R., & Manjoughi, N. (2013). Relationship between extraversion, neuroticism and whistle-blowing. Contemporary Psychology, 8(1), 61-72. (In Persian) Ötken, A. B., & Cenkci, T. (2015). Big five personality traits and organizational dissent: the moderating role of organizational climate. Business and Economics Research Journal, 6(2), 1. Parker, L. E. (1993). When to fix it and when to leave: relationships among perceived control, self-efficacy, dissent, and exit. Journal of applied psychology, 78(6), 949. Payne, H. J. (2007). The role of organization-based self-esteem in employee dissent expression. Communication Research Reports, 24(3), 235-240. Perry, K. L., Hegstrom, T. G., & Stull, J. B. (1994). Tandem Computers' town meetings: Enhancing employee voice. Visions of the corporate future: Tools and techniques, 115-121. Pierce, J. L. & Gardner, D. G. (2004). Self-esteem within the work and organizational context: A review of the organization-based self-esteem literature. Journal of Management, 30(5),591–622. Pitt-Catsouphes, M., Matz-Costa, C., & Besen, E. (2009). Workplace flexibility: Findings from the age & generations study (Issue Brief No. 19). Chestnut Hill, MA: Sloan Center on Aging & Work at Boston College. Premeaux, S. F., & Bedeian, A. G. (2003). Breaking the silence: The moderating effects of self‐monitoring in predicting speaking up in the workplace. Journal of management studies, 40(6), 1537-1562. Rangriz, H., & Rezaee, S. (2015). Evaluating the Influence of Employee Voice on Employees' Performance and Creativity through the Mediating Role of Job Engagement. Organizational Culture Management, 13(3), 833-856. (In Persian) Ravazzani, S., & Mazzei, A. (2018). Employee anonymous online dissent: Dynamics and ethical challenges for employees, targeted organisations, online outlets, and audiences. Business Ethics Quarterly, 28(2), 175-201. Redding, W. C. (1985). Rocking boats, blowing whistles, and teaching speech communication. Communication Education, 34, 245-258. Ruck, K., Welch, M., & Menara, B. (2017). Employee voice: an antecedent to organisational engagement?. Public Relations Review, 43(5), 904-914. Safari, M., & Fattah Ziarani, M. (2016). Identifying, Conceptualizing, and Explaining the Process of Whistleblowing in the Organization (Case Study: Gohar-Zamin Iron Ore Company). Culture of Management, 16(3), 617-643. (In Persian) Sarkar, S. P. (2009). The dance of dissent: Managing conflict in healthcare organizations. Psychoanalytic psychotherapy, 23(2), 121-135. Shahin poor, N., & Matt, B. F. (2006). The power of one: Dissent and organizational life. Journal of Business Ethics, 74(1), 37-48. Sousa, F. H., & Vala, J. (2002). Relational justice in organizations: The group-value model and support for change. Social Justice Research, 15(2), 99-121. Sprague, J., & Ruud, G. L. (1988). Boat-rocking in the high-technology culture. American Behavioral Scientist, 32(2), 169-193. Swatantra, R. N. P. (2018). Essays On Organizational Dissent (Doctoral Dissertation, Indian Institute Of Management Indore). Tata, J. (2000). Influence of role and gender on the use of distributive versus procedural justice principles. The Journal of Psychology, 134(3), 261-268. Toytok, E. H., & Uçar, A. (2018). The Effect of Administrators' Behaviors That Involves Favoritism on Organizational Opposition. Journal of Education and Training Studies, 6(n3a), 68-77. Valentine, S., Young, K., Bailey, L., Barhoum, N., LaBure, S., Glover, N., & Isaac, P. (2001). Expressing organizational dissent: The role of ethical ideology and corporate ethical values. Journal of Business Strategies, 18(1), 71-89. Van Prooijen, J. W., Van den Bos, K., & Wilke, H. A. (2005). Procedural justice and intragroup status: Knowing where we stand in a group enhances reactions to procedures. Journal of Experimental Social Psychology, 41(6), 664-676. Warren, D. E. (2003). Constructive and destructive deviance tn organizations. Academy of management Review, 28(4), 622-632. Wilson, J., & Harrison, M. (2001). The necessity of driving to Abilene. Organizational Development Journal, 19(2), 99-108. Yee, L. S., Sandaran, S. C., & Abd Razak, S. S. (2018). Employee voice and the communication of dissent in an organisational setting in Malaysia: a case study. LSP International Journal, 5(1), 23-47. Zaini, R. M., Elmes, M. B., Pavlov, O. V., & Saeed, K. (2017). Organizational Dissent Dynamics: A Conceptual Framework. Management Communication Quarterly, 31(2), 258-277. Zareimatin, H., Taheri, F., & Sayar, A. (2012). Organizational silence: concepts, antecedents, and consequences Abstract, Iranian journal of management sciences (IAMS), 6(21), 77-104. (In Persian) Zeng, C. (2014). Organizational dissent and workplace freedom of speech: a qualitative study of young professional intra-urban migrant workers in Shanghai. | ||
آمار تعداد مشاهده مقاله: 503 تعداد دریافت فایل اصل مقاله: 545 |