الزامات رضایتمندی گردشگران از امکانات و خدمات شهری، مطالعه موردی: شهر شاهرود

Aghaei, P., Raeesi, H., Oseti, K., & Mohammadi, H. (2014). Evaluation of the effects of tourism of second homes on sustainable rural development a case study of Oraman Takht village. The second national conference on tourism geography and sustainable environment. Hamedan: Institute of Environment Assessors of Hegmatane. (In Persian)

Ardakani, S. S., Mirghafouri, S. H. O. L., & Barghi, S. (2010). Specification and Prioritization of the Factors Affecting Foreign Tourists Satisfaction Level in Shiraz, Using Factor Analysis and MADM Techniques. Tourism Management Studies, 5(13), 1-24. (In Persian)

Atilgan, E., Akinci, S., & Aksoy, S. (2003). Mapping service quality in the tourism industry. Managing Service Quality An International Journal, 13(5), 412-422.

Bhattacharyya, S.K., & Rahman, Z. (2004). Capturing the customer’s voice, the centerpiece of strategy making: A case study in banking. European Business Review, 16(2), 128-138.

Bosley, H.E. (2009). Spatial tourist bubble: conceptualization of the urban Downtown Raleigh. North Carolina: North Carolina in transition.

 Chen, C.M., Lee, H.T., Chen, S.H., & Huang, T.H. (2011). Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park Taiwan. International Journal of Tourism Research, 13(5), 416-432.

Cheng, T.C.E., & Chiu, I.S. (2008). Critical success factors of business process reengineering in the banking industry. Knowledge and process Management, 15(4), 258-269.

Consulting Engineers of Tarh Memari Mohit (2011). Development and construction plan (comprehensive) and sphere of influence of Shahrood city. Ministry of Roads and Urban Development: Housing and Urban Development Organization of Semnan Province. (In Persian).

Darban Astaneh. A., & Ferdowsi, S., Shahmohammadi, H. R. (2018). Identifying the Most Desirable Locations for the Construction of Marine Tourism Sites (Case Study: Tonekabon). Journal of Geographical Data. 27(106), 229-239. (In Persian)

Delavar, A. (1996). Research method in psychology and educational sciences. Tehran: Virayesh Publications. (In Persian)

Dominici, G., & Guzzo, R. (2010). Customer satisfaction in the hotel industry: A case study from Sicily. International Journal of Marketing Studies, 2(2), 3-12.

Esu, B.B., & Arrey, V.M.E. (2009). Tourists’ satisfaction with cultural tourism festival: A case study of Calabar Carnival Festival, Nigeria. International Journal of Business and Management, 4(3), 116-128.

Fazli, S., & Alizadeh, M. (2009). Analysis and Optimum Ranking of Customer Needs: Integrating Kano in QFD Models. Iranian Journal of Trade Studies, 13(49), 145-170. (In Persian)

Ferdowsi, S., Aghandeh, M. A., & Babaei, Y. (2019).  Analytical on Risks and Hazards of Tourism Destinations (Case study: Bandar Anzali). Journal of Urban Ecology Researches. 10(20), 13-26. (In Persian)

Ferdowsi, S., Nazari Mazidi, N., & Mododi Arkhudi, M. (2018). Analysis on Index of Remaining Carrying Capacity of Host Community to Tourism Development (Case Study: Shahroud City). Journal of Applied Researches in Geographical Sciences. 18(49), 93-110. (In Persian)

Ferdowsi, S., Shahmohammadi, H. R., & Jalali, M. (2018). Study of Potentials of Tourism Climate in the Caspian Southern Coasts. Journal of Geographical Data. 26(104), 103-115. (In Persian).

Furlan, R., & Corradetti, R. (2010). An alternative approach to analyze customer or employee satisfaction data based on Kano Model. Quality Technology & Quantitative Management, 7(1), 1-13.

Ghaderi, E., Babaei, Y., Akbari Arbatan, G., & Ferdowsi, S. (2021). Explaining the Effect of Entrepreneurship Self-Efficacy and Innovation Capability on the Performance of Tourism Businesses (Tabriz as a case study). Journal of Tourism Planning and Development. 9(35), 112-134. (In Persian)

Ghaffari, M. (2011). Typology of domestic tourists who traveled to Isfahan based on travel motives. Master's thesis, Department of Management, Faculty of Administrative Sciences and Economics, Isfahan University. (In Persian)

 Goldner, C.R. & Ritchie, J.R.B. (2003). Tourism Principles practices philosophies. New Jersey: John Wiley & Sons.

Golestani, M., Ferdowsi, S., & Mojab, D. (2016). Evaluating the Climate Parameters Based on Development of Ecotourism in Noor City. Journal of Nivar. 40(90-91), 55-62. (In Persian)

Heydari, R. (2008). The basics of tourism industry planning. Tehran: SAMT Publications.

Hinch, T. D. (1996), Urban tourism: perspectives on sustainability. Journal of Sustainable Tourism, 4(2), 95-110.

 Hudson, S., Hudson, P., & Miller, G.A. (2004). The measurement of service quality in the tour operating sector: A methodological comparison. Journal of travel Research, 42(3), 305-312.

Jalali, M., Gandomkar, A., & Ferdowsi, S. (2017). Analyze and Explain the Effects of Tourism on the Quality of Life (Case study: Shahr-e-Babak in Kerman). Journal of Space Geographical Planning. 6(20), 161-174. (In Persian).

 Jansen-Verbeke, M. (1986). Inner-city tourism: Resources, tourists and promoters, Annals of Tourism Research, 13(1), 79-100.

Karoubi, M., & Ferdowsi, S. (2021). Impact of Perceived Social Apathy on Tourists' Behavioral Intentions. Leisure Studies, 40(5), 628-644. https://doi.org/10.1080/02614367.2021.1888308

 Lai, W.H., & Vinh, N.Q. (2013). How promotional activities and evaluative factors affect destination loyalty: Evidence from international tourists of Vietnam. International Journal of Marketing Studies, 5(1), 70-85.

 Lee, J., Kyle, G., & Scott, D. (2012). The mediating effect of place attachment on the relationship between festival satisfaction and loyalty to the festival hosting destination. Journal of Travel Research, 51(6), 754-767.

Lotfi, S. (2007). Investigating the development of urban tourism in interaction with ecotourism. Journals of Geographical Thought, 1(1), 169-157. (In Persian)

Mododi Arkhudi, M., & Ferdowsi, S. (2020). Evaluating Behavior Pattern of Supply and Demand in Tourism Based on the Changess of the Capitalist System (Case: Karaj City and Surrounding Villages). Journal of Urban Studies. 9(36), 85-100. (In Persian).

Mododi Arkhudi, M., & Ferdowsi, S. (2021). Explaining the Role of Ecotourism for the Development of Rural Communities (Case: Afin village). Journal of Geographical Research on Desert Areas. 9(1), 241-257. (In Persian)

Mododi Arkhudi, M., & Ferdowsi, S., Najafi Arkhudi, E. (2019). Investigating the Effective Factors on Loyalty and Length of Stay of Tourist in Hotels (A Case Study of Five-Star Hotels in Mashhad). Journal of Geography and Urban Space Development. 6(1), 207-222. (In Persian)

Morad, A., Mohammadian Mosammam, H., Haydari, S., & Aghayi, P. (2021). Analyzing the opportunities and challenges of tourism development in Javanrood city. Journal of Planning and Development, 1(1), 115-132. (In Persian)

Motiei Langeroudi, S. H., Ferdowsi, S., & Shahmohammadi, H. R. (2017). Explain the Effects of Satisfaction of Tourists in Nautical Tourism Marketing (Case Study: Coastal Areas of Golestan Province). Journal of Regional Planning. 7(26), 41-54. (In Persian)

Movahed, A. (2005). Urban tourism. Journal of Faculty of Literature and Humanities, 1(1), 73-98. (In Persian)

Movahed, A. (2007). Urban tourism. Ahvaz: Shahid Chamran University Press. (In Persian).

Movahed, A., & Dolatshah, S. (2011). An Investigation of Touristy Capacities in order to Urban Touristy Development in Khorramabad City. Geographical Planning of Space, 1(1), 87-102. (In Persian)

Neal, J.D., & Gursoy, D. (2008). A multifaceted analysis of tourism satisfaction. Journal of Travel Research, 47(1), 53-62.

Nemati, V., & Ferdowsi, S. (2021). Explaining the Effects of Rural Tourism Development on Carrying Capacity of Local Community: A Case Study of Kandolus Village, Noshahr County of Iran. Village and Development. 24(1), 53-80. doi: 10.30490/rvt.2020.324828.1141 (In Persian).

Nemati, V., Babaei, Y., Ferdowsi, S., Aghandeh, M. A., & Abbasgholizadeh, N. (2021). Impact of the Health Tourism on Promoting Social Well-being of the Host Community. Journal of Health. 12(2), 208-221. (In Persian)

 Oliveira, B. (2011). Determinantes de la satisfacción del turista: Un estudio en la ciudad de Guarujá-Brasil. Estudios y perspectivas en turismo, 20(1), 229-242.

Papoli yazdi, M. H., & Saqaei, M. (2006). Tourism, nature and concepts. 8th edition, Tehran: SAMT Publications. (In Persian)

 Pearce, D.G. (2001). An integrative framework for urban tourism research. Annals of tourism research, 28(4), 926-946.

Pourahmad, A., & Ferdowsi, S., Shahmohammadi, H. R. (2017). Explanation of climate comfort of coastal tourism. Journal of Marine Science and Technology. 81(81), 61-73. (In Persian).

Pourfaraj, A., Ghaderi, E., Jomehpour, M. & Ferdowsi, S. (2019). Analyzing Vulnerability of Geotourism Attractions in Tourism Destinations. Journal of Environmental Erosion Research. 9(3), 23-42. (In Persian).

Pourfaraj, A., Ghaderi, E., Jomehpour, M., & Ferdowsi, S. (2020). Conservation Management of Geotourism Attractions in Tourism Destinations. Geoheritage, 12(4), 1-21. https://doi.org/10.1007/s12371-020-00500-4

Pourmohammadi, M., Khalili, R., Karami, M., & Pourkarim, S. (2016). The Identification and Prioritization of Tourists’ Satisfaction: The Case of Tabriz. Geographical Journal of Tourism Space, 5(17), 1-24. (In Persian)

Rahmani, B., Shams, M., & Hatamifar, S. (2010). Feasibility of sustainable development of tourism in Malayer city using swot model. Journal of Geography and Environmental Studies, 13, 3-25. (In Persian).

Ranjbarian, B., & Zahedi, M. (2007). Tourism Industry Services. Isfahan: Cheharbagh Publications.

Rokneddin Eftekhari, A., Ramezannejad, Y., & Pourtaheri, M. (2017). Measuring of tourists satisfaction of coastal tourist destinations in rural areas of Guilan Province. Human Geography Research, 49(3), 571-585. (In Persian)

 Shaw, G., & Williams, A.M. (1994). Critical issues in tourism: a geographical perspective. New Jersey: Blackwell Publishers.

 Smith, A. (2005). Conceptualizing city image change: the re-imaging of Barcelona. Tourism Geographies, 7(4), 398-423.

Soleimani, M., Mohammadnejad, A., Khodadadi, P., & Ataei, A. (2015). Measuring Tourist's Satisfaction of the Mahabad City with an Emphasis on Shopping Tourism. Journal of Urban Economics and Management, 3(10), 139-155. (In Persian)

Taherikia, F., Fakharian, M., & Lajevardi, M. (2011). Identifying and prioritizing the factors affecting customer satisfaction from ABC powder product of Kandar company using the Kano model. Management Quarterly, 8(22), 67-81. (In Persian)

 Tian-Cole, S., Crompton, J.L., & Willson, V.L. (2002). An empirical investigation of the relationships between service quality satisfaction and behavioral intentions among visitors to a wildlife refuge. Journal of Leisure research, 34(1), 1-24.

 Timothy, D.J. (2005). Shopping tourism retailing and leisure. Bristol: Channel View Publications.

 Timothy, D.J., & Wall, G. (1995). Tourist accommodation in an Asian historic city. Journal of Tourism Studies, 6(2), 63-73.

 Toyama, M., & Yamada, Y. (2012). The relationships among tourist novelty familiarity satisfaction and destination loyalty: Beyond the novelty-familiarity continuum. International Journal of Marketing Studies, 4(6), 10-18.

 Xia, W., Jie, Z., Chaolin, G., & Feng, Z. (2009). Examining antecedents and consequences of tourist satisfaction: A structural modeling approach. Tsinghua Science and Technology, 14(3), 397-406.

 Yu, H., & Littrell, M.A. (2005). Tourists' shopping orientations for handcrafts: what are key influences?. Journal of Travel & Tourism Marketing, 18(4), 1-19.

 Zabkar, V. (2007). Quality and customer satisfaction in tourism a case of Slovenia. University of Ljubljana, Faculty of economics.

Zamani Farahani, H., & Ghazali, M. (2008). Residents’ attitudes and perception towards tourism development: A case study of Masooleh Iran. Tourism Management, 29(6), 1233-1236.

Zayyari, K., Amanpour, S., & Amiri Fahlyiani, M. R. (2013). factors in the development of urban tourism IdentifyEffectiveWith emphasis on Tourists Satisfaction (Case study: nourabad Mamasani). Territory, 10(1), 15-32. (In Persian)

Zhang, P., & Von Dran, G. (2001). Expectations and Ranking of Website Quality Features: Results of two Studies on User Perceptions. proceedings of the 34 Hawaii International Conference on System Sciences, Hawaii: IEEE Computer Society.

Ziaee, M., & Abbaspour, N. (2012). Evaluation of the quality of Tehran's urban tourism product from the point of view of domestic tourists. Tourism and Development Quarterly, 1(1), 76-96. (In Persian)

Ziaee, M., & Ferdowsi, S. (2020). A Systematic Review of Iranian Research in the Field of Geotourism Studies. Geoheritage, 12(4), 1-13. https://doi.org/10.1007/s12371-020-00519-7

Ziari, K. Rezvani, M. R., & Ferdowsi, S. (2020). Determination of physical-ecological carrying capacity of coastal tourism and its effectiveness of satisfaction of tourists (Case Study: Bandar Gaz). Journal of Environmental Science and Technology. 22(6), 189-202. (In Persian)

Ziari, K., Rezvani, M.R., & Ferdowsi, S. (2019). Determination of social carrying capacity of coastal tourists (Case Study: Bandar Gaz). Journal of Environmental Science and Technology. 21(5), 123-135. (In Persian)

Ziyari, K., Oshnooei, A., & Molaei Qelichi, M. (2014). Measuring tourist satisfaction with the quality of hotel services using the CSM index Case Study: Shiraz. urban tourism, 1(1), 1-15. (In Persian)